Experience:

Career Kanika Inc    (6/97 - present)
As an entrepreneur, I built several profitable Internet-based consumer and business-to-business (wholesale) businesses: Cellargifts, ASOTV, and EgiftsOutlet.

Highlights
– Wholesale Product Development Support
– Assisted ASOTV in the management of wholesale product development and forecasting activities.
– Tracked the implementation of new wholesale products and services to meet regulatory requirements.

Achievements:
Developed template for forecasting and tracking product revenue, price, and quantity data. This tool allowed ASOTV managers to forecast and track data in a standard, reusable format. New Method facilitated the integration of multiple product forecasts into the overall 2000 forecast, significantly reducing time spent on forecasting activities. Assistance led to executive approval of the 2000 revenue forecast.


MCI Worldcom    (12/98-12/99)
Revenue Operations
Managed projects for MCI Billing Department with focus on ROI. Assisted in overseeing new products innovations through Billing and Web-based gateways, including wholesale pre-ordering, ordering, provisioning, billing, and repair/maintenance functionality. Products within the scope include Resale, DID & ISDN. Acted as a liaison and negotiated successfully between the IT and various groups. Forecast and track all financials for the project, both internally and for the client.

Customer Migration Program Management Project
Developed deliverable based customer migration workday estimating tool to support the integration of multiple newly acquired companies. Created detailed service profiles for one of the newly acquired "sister" companies. Profiles included a detailed analysis of the ordering, provisioning, operations, maintenance, and billing of local, long distance, 800, voice mail, Vnet and Voice services.

Achievements:
– Identified over 250 system and operational support defects during test execution.
– Enabled the group to detect potential problems at an early stage and cater systems to market demands and regulatory requirements. Ensured operation and system readiness.
– Partnered with MCI testing division to define and build a permanent internal end to end testing organization.


CITIBANK NA    (7/97 - 12/98)
UNIX Based Client/Server Project
Team Lead for the NY team to design application that provides address and telephone number administration capabilities for direct network users, and negotiation capabilities for wholesale and retail customer service representatives. System is a large-scale client/server application supporting 8,200+ users and running on the Suns Solaris Operating System, Sybase DBMS, Tuxedo and Universal Construction Toolset APLs. Managed a team of 7 in the redesign of a complex service request interface to CITI legacy service order management system. Created detailed work plan for design, code and test phases of development and tracked progress against defined tasks

Other achievements:
– Created highly structured task plan that enabled project to be completed on time and under budget. Led a highly motivated and knowledgeable team, while providing a fresh perspective as to the potential benefits of a redesigned application.
– Coordinated the implementation of a design that employed a unique table-driven approach to service order management. Significantly reduced the number of lines of code and provided increased flexibility during maintenance and new product development


FirstUnion Bank, Reston VA    (07/96-07/97)
Sales Manager
– Led and managed a sales team of 8 direct reports and an operational team of 14 direct reports
– Responsible for day-to-day operations
– Facilitated sales meetings at all levels, presenting business cases
– Provided pre and post sales support to customers on-site and on phone.
– Assisted with proposal efforts for process improvement


NationsBank, Arlington VA    (01/95-06/96)
Banking Center Sales Manager
– Number 1 in sales in company, consistently exceeding all monthly and yearly quotas; often performed at 40% higher than all other Sales Managers.
– Took over the lowest performing banking center in a low to moderate income bracket, and turned it into the most profitable banking center within one year.
– Designed and implemented training programs for Sales and Service staff.


California Federal Bank, Fox Hills CA     (01/92-11/95)
Sales Manager
– Exceeded branch goals to 164% in the last four quarters consecutively through new marketing techniques and cross-selling bank products
– Recruited, trained, managed, and developed a high performance team of 15 staff member


Oriental Bank of Commerce, New Delhi, India     (07/84-12/90)
Assistant Manager
– Analyzed local industry trends to determine/meet client's specific business needs.
– Procured government regulations and kept the necessary personnel informed of the same.